Adapted from our terms and conditions which can be found here.
11. Goods returned
These provisions apply if you return any Goods to us for any reason:
11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets. (If applicable to your purchase)
11.3. The Goods must be returned to us as soon as any defect is discovered but not later than 7 working days.
11.4. So far as possible, Goods should be returned:
11.4.1. with both Goods and all packaging as far as possible in their original condition;
11.4.2. securely wrapped;
11.4.3. including our delivery slip;
11.4.4. or manufacturer’s delivery slip
11.4.5. at your risk and cost.
11.5. You must tell us by email message to firstname.lastname@example.org that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
11.6. In returning faulty Goods, within the stipulate period, please enclose with it a note clearly stating the fault and when it arises or arose.
11.7. If we agree that the Goods are faulty, we will:
11.7.1. refund the cost of return carriage;
11.7.2. repair or replace the Goods as we choose.