What is the cost of delivery?
Shipping is calculated at checkout according to the weight and destination of the order. The following flat rates are chosen according to destination zone, and parcel up to 15kg*.
Cape Town, Bloubergstrand, Stellenbosch North
Courier cost for the packaged order (30kg): R80.00**
Peninsula, Stellenbosch East, Worcester, Grabouw, and Surrounding Areas
Courier cost for the packaged order (30kg): R130.00**
Green Zone (Aquatic Regions)
Oudtshoorn, Knysna, Mossel Bay, and Plettenberg Bay
Courier cost for the packaged order (15kg*): R150.00**
Bloemfontein, Port Elizabeth, East London, Johannesburg, and Pretoria
Courier cost for the packaged order (15kg*): R175.00**
Klerksdorp, Polokwane, Pietermaritzburg, Durban
Courier cost for the packaged order (15kg*): R210.00**
Upington, Kimberley, Kuruman, and Welkom
Courier cost for the packaged order (15kg*): R210.00**
We are always trying to make shipping to you as cost-effective as possible. For smaller orders, we offer national (all zones, excluding Grey Zone) satchels which are priced as follows:
A5 Satchel: R 95.00
A4 Satchel: R 99.00
A3 Satchel: R 110.00
A2 Satchel: R 135.00
Please refer to our Delivery Zone Map to see which zone you fall into.
Need to track your order? Use the following link fastway.co.za. Please have your tracking number available.
Shipping to regions such as Gauteng, and Durban may seem expensive currently, but be on the lookout as we will have a new branch opening in Pretoria in 2022 so that shipping to our beloved customers, will be more affordable.
* For every extra 5kg, an extra R15 is charged up to 30kg, after which a new parcel is allocated at the flat rate indicated above.
** Pricing may differ for a 15kg depending on the volumetric size of the respective order. Please let us know if this has occurred and we will refund the excess shipping within 3 working days.
If you would like to purchase in bulk, please contact us here, so that we may make alternative arrangements for your shipment.
Customers are responsible for ensuring that they have chosen the correct delivery zone. Please email us at [email protected] should you require any help with the schedule.
How long will my delivery take?
Orders are usually processed and shipped within 24 hours of receival. Please note that orders placed after 11:00 on Friday, will only be shipped on Monday.
Once shipped, delivery will take 2 – 7 business days.
Clients who fall part of the brown and yellow zone should order before 11:00 and contact us using [email protected] if they would like their order to be delivered the following day.
We try our best to process your order as fast as possible. However, if there is a delay for any reason, we will notify you by email or phone.
How do I track my order?
Once your order has been processed and shipped, you will receive a shipment confirmation along with your tracking details. Please use the following link to track your order fastway.co.za
What to do if an item is damaged or missing?
We would like to apologize in advance should any of your items be damaged or missing.
How does the delivery process work?
Once your order has been placed, it will be processed and shipped within 24 hours. Orders placed after 11:00 on Friday, will only be shipped on Monday morning.
Once your order is shipped, you will receive a shipment confirmation along with your tracking details.
Orders take 2 -7 business days to be delivered to your door.
Please ensure that someone is available at the shipping address provided to receive the order. Please make use of the additional information section on the checkout page, if you would like to inform us of a time when you will be available to receive your order, and we will notify the courier accordingly. If you have already processed your order and would like us to notify the courier of such information, please contact us within 24 hours of receiving your shipment confirmation at [email protected]. Use your order number as reference.
What payment methods are available?
We accept Debit Cards, Credit Cards, Instant EFT, Masterpass, and Zapper.
Payments must reflect in our account before the order is dispatched.
What is a CVV number?
A CVV Number is a Card Verification Value, which can be found on your credit card or debit car. The CVV has 3 digits and is usually found on the back of your card.
If you are using 3D Secure or a Virtual Card, your service provider may provide you with a temporary or a unique CVV which should be used instead.
Is it safe to pay online?
Yes. Your security is very important to us and that is why we make use of Payfast. Payfast makes online payment very easy, and ensures that your payment is completed through a secure and encrypted gateway. None of your card or banking details are stored on our website.
How to pay using EFT?
One of the payment solutions offered is InstantEFT. On the checkout page, click the “place order” button which will take you to the PayFast gateway where you can select InstantEFT as your payment method.
Do you offer Cash on Delivery?
Unfortunately, we do not offer COD as a payment method at the moment
How do I use my coupon code?
On the checkout page, you will see a button “Click here to enter your code”. Click on the button and an input box will appear where you may enter your coupon code. Complete the process by clicking the “Apply Coupon” button.
Is it possible to cancel an order?
Yes, it is possible to cancel your order, if you have not received your shipment confirmation as yet. Contact us at [email protected] to cancel your order.
If the order has already been shipped, you will have to follow the returns procedure as described in our returns policy.
How do I register?
Click on the register button on our home page or use the following link to register. In order to register, you will need to provide a working email address to receive all your order notifications, as well as create a username and password.
Do I have to register?
It is not necessary for you to follow the registration process, as you will be required to create an account at checkout on your first order. Thereafter you will use your account credentials, to place further orders.
It is essential that you have an account with us so that you may receive notifications on your orders, update your personal details on our system, and retrieve your password should you lose it.
How do I change my account details?
Before changing your account details, you will need to log into your existing account. You will then be taken to your account where you can change your email address, personal details, shipping address, and password.
If you are struggling to make any changes or would like us to make the amendments, please contact us using this contact form.
Can I change the email on my account?
Yes, you may change the email on your account. Simply follow the steps above to log into your account where you will be able to change your email address. Please ensure that you have access to the old and new email address so that you may receive the amendment instructions.
How do I recover my password?
If you have lost your password, use the following link which will allow you to enter the email address of your account. You will then receive an email with instructions on how to change your password.
Adapted from our terms and conditions which can be found here.
11. Goods returned
These provisions apply if you return any Goods to us for any reason:
11.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
11.2. Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets. (If applicable to your purchase)
11.3. The Goods must be returned to us as soon as any defect is discovered but not later than 7 working days.
11.4. So far as possible, Goods should be returned:
11.4.1. with both Goods and all packaging as far as possible in their original condition;
11.4.2. securely wrapped;
11.4.3. including our delivery slip;
11.4.4. or manufacturer’s delivery slip
11.4.5. at your risk and cost.
11.5. You must tell us by email message to [email protected] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
11.6. In returning faulty Goods, within the stipulate period, please enclose with it a note clearly stating the fault and when it arises or arose.
11.7. If we agree that the Goods are faulty, we will:
11.7.1. refund the cost of return carriage;
11.7.2. repair or replace the Goods as we choose.
Refunds that have been accepted will be processed within 14 days of acceptance.
The refund will be deposited into the credit card used for payment. If an EFT was made, we will request your banking details to complete the refund.